ARC Microtech Refer-a-Friend Programme Terms & Conditions 

Last Updated: October 2026 

1. Introduction 

The ARC Microtech (ARC) Refer-a-Friend Programme allows existing ARC customers to refer friends and family to purchase eligible ARC products and receive rewards in return. 

By participating in the programme, both the Referrer and Referee agree to these Terms and Conditions.

 

2. Eligibility 

• Participants must be aged 18 years or over. 

• Referral rewards are available only to genuine customers of ARC Microtech Ltd. 

• Referrals must be made through the official ARC referral system. 

• Employees, agents, distributors and ambassadors of ARC may be excluded from participating at ARC’s discretion. 

3. Qualifying Referrals 

A qualifying referral occurs when: 

• A new customer uses a valid referral link, code or referral invitation. 

• The referred customer places an order directly through the ARC website. 

• The order is successfully completed and paid in full. 

• The order is not cancelled, refunded or subject to chargeback. 

Only first-time customers may qualify as referred customers unless otherwise stated. 

4. Referral Rewards 

• Rewards are issued only after a qualifying purchase has been completed. 

• Reward values may vary from time to time and are subject to change without notice. 

• Rewards have no cash value unless expressly stated. 

• Rewards may not be transferred, exchanged or sold. 

5. Restrictions 

Participants must not: 

• Create multiple accounts. 

• Refer themselves. 

• Use false, misleading or fraudulent information. 

• Publish referral links on discount sites, cashback sites or voucher code websites. 

• Use paid advertising to promote referral links. 

• Use unsolicited email or spam marketing activities. 

Any breach may result in the cancellation of rewards and removal from the programme. 

6. Returns and Refunds 

Where a referred order is refunded, cancelled or charged back: 

• Any associated referral reward may be revoked. 

• ARC reserves the right to deduct any reward previously issued in connection with the refunded order. 

7. Programme Changes 

ARC reserves the right to: 

• Modify the programme. 

• Amend reward values. 

• Suspend individual accounts. 

• Withdraw the programme entirely at any time. 

8. Limitation of Liability 

ARC shall not be liable for: 

• Technical failures of the referral platform. 

• Lost, delayed or undelivered referrals. 

• Unauthorised use of referral links or codes. 

9. General 

The decision of ARC regarding any referral reward or eligibility dispute shall be final. 

These Terms shall be governed by the laws of England and Wales. 

ARC Ambassador Programme Terms & Conditions 

Last Updated: October 2026 

1. Programme Overview 

The ARC Ambassador Programme is designed to reward approved individuals who actively and professionally promote ARC products. 

Participation is by invitation or application only and remains subject to ARC’s approval. 

Acceptance into the programme does not create an employment, agency, partnership or franchise relationship between the Ambassador and ARC.

 

2. Appointment 

• Ambassadors must complete an application process. 

• ARC reserves the right to accept or reject any application. 

• Ambassador status may be withdrawn at any time at ARC’s sole discretion. 

3. Ambassador Discount Code 

Each Ambassador will receive a unique promotional code. 

The code: 

• May be shared with prospective customers. 

• Provides a discount on eligible Arc4Health and ArcEquine Complete Kit purchases. 

• Must not be promoted in a misleading manner. 

• Must not be submitted to public discount, voucher, cashback or coupon websites. 

ARC reserves the right to deactivate any code that is used contrary to these terms or if the code remains inactive for over 6 months.  

ARC reserves the right to pause or amend these codes during promotions, but will inform the ambassador before doing so.  

4. Ambassador Commission 

Commission Payments 

Ambassadors will receive: 

• £30 commission for each qualifying purchase made using their assigned Ambassador code. 

A qualifying purchase is one that: 

• Has been paid for in full. 

• Has passed any refund or cancellation period. 

• Has not been refunded, cancelled or charged back. 

Payment Frequency 

• Commission payments are processed quarterly. 

• Payment will be made using the payment details provided by the Ambassador – it is your responsibility to ensure these details are up to date.  

International Payments 

For Ambassadors located outside the United Kingdom: 

• Bank transfer payments may only be processed once a minimum of three qualifying sales have been achieved. 

• Alternatively, Ambassadors may provide a valid PayPal account for payment processing. 

ARC reserves the right to withhold payment where fraud, misuse or breaches of these Terms are suspected. 

5. Ambassador Purchase Benefits 

Ambassadors are eligible to: 

• Purchase up to three complete Arc4Health or ArcEquine kits per calendar year using their Ambassador discount. 

• Purchase eligible accessories and consumables using a designated Ambassador discount code. 

These benefits: 

• Are for Ambassador use only. 

• Must not be shared. 

• May be modified or withdrawn by ARC at any time. 

6. Marketing Standards 

When promoting ARC products, Ambassadors agree to: 

• Represent the products accurately. 

• Make only claims supported by ARC-approved materials. 

• Comply with applicable advertising regulations, including the UK Advertising Standards Authority (ASA) and CAP Code requirements. 

• Clearly disclose their commercial relationship with ARC whenever required by law or platform rules. 

Examples include using: 

• #ARCambassador 

• #ad 

• #gifted 

• “ARC Ambassador” where appropriate. 

7. Prohibited Activities 

Ambassadors must not: 

• Make medical, veterinary or therapeutic claims not approved by ARC. 

• Offer additional discounts without written approval. 

• Misrepresent product capabilities. 

• Use misleading testimonials. 

• Create fake transactions or fraudulent referrals. 

Any breach may result in immediate removal from the programme. 

8. Social Media and Brand Usage 

Ambassadors may use ARC-provided branding and promotional materials only during their active participation in the programme. 

ARC may request the removal of any content that: 

• Is misleading. 

• Is inaccurate. 

• Damages the ARC brand. 

• Breaches advertising standards. 

Upon leaving the programme, Ambassadors must immediately stop representing themselves as ARC Ambassadors. 

9. Ambassador Levels 

Ambassador levels, including Bronze and any future levels such as Silver, Gold or Platinum, are determined solely by ARC. 

ARC reserves the right to: 

• Amend qualification criteria. 

• Promote Ambassadors. 

• Downgrade Ambassadors. 

• Retire tiers or benefits. 

10. Termination 

Either party may end participation at any time. 

Upon termination: 

• Unpaid commissions for valid qualifying sales will be processed in the next payment cycle. 

• Discount privileges will cease immediately. 

• Ambassador promotional rights will end immediately. 

11. Data Protection 

Personal data will be processed in accordance with ARC’s Privacy Policy and applicable UK data protection legislation. 

12. Amendments 

ARC reserves the right to amend these Terms at any time. Updated versions will be published on the ARC website and will take effect immediately upon publication. 

13. Governing Law 

These Terms and Conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. 

ARC Medical, Veterinary & Advertising Claims Policy 

Applicable to all ARC Ambassadors, Affiliates, Referral Partners and Promotional Representatives 

1. Purpose 

ARC Microtech is committed to ensuring that all promotional activities relating to Arc4Health, ArcEquine and associated products are accurate, responsible and compliant with applicable advertising, consumer protection and regulatory requirements. 

All Ambassadors and promotional partners must comply with this Medical, Veterinary & Advertising Claims Policy when discussing or promoting ARC products online or offline. 

2. General Principle 

Ambassadors and promotional partners must only make claims that: 

• Are contained within official ARC marketing materials. 

• Have been approved in writing byARC Microtech. 

• Are consistent with the intended use of the product. 

• Can be substantiated by evidence supplied or approved by ARC. 

Ambassadors and promotional partners must not create their own medical, veterinary, scientific or therapeutic claims. 

3. Prohibited Medical Claims 

Ambassadors and promotional partners must not state or imply that any ARC product: 

• Diagnoses, treats, cures or prevents any disease. 

• Replaces medical treatment, veterinary treatment or professional healthcare advice. 

• Produces guaranteed outcomes. 

• Is clinically proven to achieve any result unless using ARC-approved wording. 

• Eliminates the need for medication, surgery or professional treatment. 

• Is effective for conditions not expressly referenced within ARC-approved materials. 

Examples of prohibited statements include: 

❌ “ARC cures arthritis.” 

❌ “ARC will heal tendon injuries.” 

❌ “ARC replaces veterinary treatment.” 

❌ “ARC guarantees recovery after surgery.” 

❌ “ARC treats cancer.” 

❌ “This product will eliminate your pain.” 

4. Permitted Statements 

Ambassadors and promotional partners may: 

• Share genuine personal experiences. 

• Describe how they use the products. 

• Refer customers to information published by ARC. 

• Use ARC-approved marketing materials and product literature. 

Examples: 

✅ “I personally use ArcEquine as part of my horse’s management programme.” 

✅ “Many users report positive experiences when using ARC products.” 

✅ “For information regarding intended use and available evidence, please refer to ARC’s official website.” 

5. Testimonials and Personal Experiences 

When sharing personal experiences: 

• Statements must be truthful and genuine. 

• Results must not be presented as typical or guaranteed. 

• Testimonials must reflect actual experiences. 

• Ambassadors and promotional partners must make it clear that individual results may vary. 

Recommended wording: 

“This reflects my own personal experience. Results may vary between individuals and situations.” 

6. Veterinary and Animal Claims 

Ambassadors and promotional partners must not: 

• Provide veterinary diagnoses unless they are qualified to do so.  

• Recommend changes to prescribed veterinary treatment. 

• Suggest owners delay seeking veterinary care. 

• Present ARC products as alternatives to veterinary intervention. 

Where health concerns exist, Ambassadors and promotional partners should encourage customers to seek advice from a qualified veterinary professional. 

7. Human Health Claims 

Ambassadors and promotional partners must not: 

• Give medical advice unless they are qualified to do so.  

• Interpret symptoms. 

• Suggest treatment plans. 

• Recommend stopping medication or prescribed therapies. 

• Present themselves as acting on behalf of healthcare professionals unless appropriately qualified and acting within their professional scope. 

Customers should always be encouraged to seek advice from an appropriately qualified healthcare professional. 

8. Social Media Disclosure Requirements 

Whenever promoting ARC products, Ambassadors and promotional partners must clearly disclose their commercial relationship with ARC. 

Suitable disclosures include: 

• #ARCambassador 

• #ARCPartner 

• #Ad 

• #Sponsored 

• “ARC Ambassador” 

Disclosures should be visible and easy for consumers to identify. 

9. Use of Scientific Information 

Ambassadors and promotional partners must not: 

• Modify research findings. 

• Misrepresent scientific studies. 

• Quote research out of context. 

• Create summaries that alter the meaning of published evidence. 

Any scientific information shared must originate from ARC-approved sources.

10. Regulatory Compliance 

Ambassadors and promotional partners agree to comply with all applicable: 

• Advertising Standards Authority (ASA) requirements. 

• CAP Code requirements. 

• Consumer Protection from Unfair Trading Regulations. 

• Applicable medical device and veterinary marketing regulations in their country of residence. 

Compliance with local laws remains the responsibility of each Ambassador and promotional partner. 

11. Content Review and Removal 

ARC reserves the right to request amendment or removal of any content that: 

• Is inaccurate. 

• Contains unapproved claims. 

• Creates regulatory risk. 

• May damage the reputation of ARC or its products. 

Ambassadors and promotional partners must comply with reasonable removal requests within 7 days. 

12. Breach of Policy 

Failure to comply with this policy may result in: 

• Warning notices. 

• Suspension of Ambassador and promotional partner benefits. 

• Withholding of commission payments and referral credits relating to non-compliant promotional activity. 

• Removal from the ARC Ambassador Programme. 

• Permanent exclusion from future ARC promotional programmes. 

13. Indemnity 

The Ambassador and promotional partners accepts responsibility for any unauthorised claims they make and agrees to indemnify ARC Microtech against losses, claims, regulatory actions or costs arising directly from their breach of this policy. 

Recommended Website Disclaimer 

I would also place the following disclaimer wherever Ambassador codes are promoted: 

Health and Veterinary Disclaimer: ARC products are intended to support wellbeing and recovery as described in our official product literature. Individual results may vary. ARC products are not intended to diagnose, treat, cure or prevent any disease. Customers should always seek advice from an appropriately qualified healthcare or veterinary professional regarding any medical or animal health concerns.