Delivery

  • We aim to dispatch all orders within 2 business days. Orders placed before 12pm Mon-Thurs will aim to be dispatched the same day for next day delivery. Orders placed before 12pm on Friday will aim to be dispatched the same day for delivery on Monday. Orders placed on Friday after 12pm or on Saturday/Sunday will be dispatched on the following Monday for next day delivery.
  • All consumable items with the exception of gels are dispatched Royal Mail 1st Class. Although this isn’t guaranteed to arrive the next day, we have found that roughly 90% of our orders do in fact arrive the next business day.
  • All complete kits and heavier items such as multiple gels will be sent via DHL. This is a fully tracked service running the next business day. Please allow at least 2 working days for delivery to Northern Ireland, Isle of Man, and certain areas of Scotland and Cornwall.

International Orders

  • All international orders will be sent via DHL.
  • For international deliveries please allow up to 10 business days for delivery following dispatch.
  • Please note: Dependent upon the country, deliveries may be subject to fees, taxes, or other charges which you will be expected to pay. We are not liable for any incurred fees or taxes, and so recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges, nor do we keep current rates on record.

Shipment tracking

DHL will email you when your shipment has been generated, provided an email address is provided at the time of ordering. The email will contain tracking information for your order. Unfortunately, this service is unavailable in certain remote locations.

Collection

All orders placed using collection as the shipping method will be ready to collect on the next business day (excluding bank and public holidays) from our office.

Collection Times:
Monday to Thursday, 10am-4pm GMT
Friday 10am-3pm GMT

Address to Collect From:
Unit 7
Woodland Enterprise Centre
Hastings Road
Flimwell
East Sussex
TN5 7PR
United Kingdom

Important Information:

  • It is our goal to deliver within the timeframes set out by the courier. However, please be aware that delivery dates/times are not guaranteed due to external factors outside of our control e.g. customs/security checks or adverse weather conditions.
  • Once an order has been marked as dispatched, we are unable to change the delivery address or cancel your order.
  • If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox. Alternatively, you may request to leave with a neighbour or in a safe place. This can be done via the DHL website.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • We are not liable for any incurred import duties or tax, please check with your local customs office if you are unsure of the rules and requirements of your country prior to ordering.
  • Please note: you will be liable for all carriage costs if you decline delivery, and/or refuse to pay your local customs charges/taxes resulting in the parcel being sent back to us.
  • Delivery costs are automatically calculated in the checkout and are pulled directly from the courier’s own rates.
  • Business days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after the relevant cut-off time on Friday will not be processed until the following Monday.