Support

FAQ’s

General Support

Q: What information should I read before using an ArcEquine on my horse?

A: All users should carefully read the user manual contained with any complete kit before using the device. If one is not included you should contact us immediately.

Q: What conditions can an ArcEquine be used for?

A: The application of Microcurrent Therapy aims to support the body’s natural repair process and to help it trigger the production of Adenosine Triphosphate (ATP). ARC Microtech products should never replace any medical advice and should not be used if cancer is present or you think it may be present just for safety.

Q: What evidence is there that Microcurrent technology works?

A: There are many peer-reviewed research publications supporting the efficacy and safety of Microcurrent Therapy. There are also many case studies showcasing significant benefits that users have experienced from using Microcurrent Therapy to treat a broad spectrum of conditions.

Q: How quickly will I see results?

A: Due to the vast number of variables and individual differences, every horse will respond differently to Microcurrent Therapy. This is why we cannot provide any guarantees or suggest timescales. Users typically experience a notable improvement within the first 6 weeks, with many experiencing improvements within a shorter period of time.

Q: How do I know that the ArcEquine is working?

A: The applied microcurrent supports the processes that are occurring naturally within the cells of the body and are below the levels of sensory perception. Therefore, there should not be any noticeable feeling or sensation when using the device. The green flashing light on the delivery unit will reassure you that the device is working correctly and that a good connection has been established.

Q: Are there any side effects?

A: Microcurrent Therapy may cause a slight dehydrating effect. Please ensure that horses have access to fresh drinking water at all times.

Q: If inflammation is a natural reaction, why does the device aim to reduce inflammation?

A: The device does not prevent inflammation or interfere in any way with the natural healing process. Instead, the microcurrent aims to promote the body’s natural cellular processes in order to facilitate the healing process.

Q: Can an ArcEquine be used instead of veterinary treatment?

A: The ArcEquine should be used in addition to, and never as a replacement for existing veterinary policies and practices. Always consult your vet about illnesses.

Q: Is an ArcEquine and Microcurrent Therapy safe?

A: In general, the safety of Microcurrent Therapy has been well reported and is considered to be a safe and non-invasive treatment option.

Q: Skin Sensitivity?

A: Whilst it is very uncommon, some horses may develop a rub-type condition or a sensitivity reaction as a result of prolonged use. On rare occasions they may also experience minor hair loss or hair discolouration. To reduce the likelihood of this happening we make the following recommendations:

  • Do not over tighten the strap. The carbon rubber pads, plus gel, are sensitive so very little pressure is required to maintain a good contact.
  • Remove the carbon rubber pads and clean the surface of the pad to remove any residue from the previous application, washing only the contact surface and drying thoroughly.
  • Do not use for more than 3 hours in any single session.
  • Remove the Leg Strap after every 3 hours of use.
  • Do not use overnight.
  • Ensure that the Leg Strap or bandage does not cover or restrict any injury.
  • Rotate the leg used daily.

Q: Conductive Gel Sensitivity?

A: The gel we supply has been formulated to be water soluble, hypoallergenic and free from propylene glycol. Some horses can be hypersensitive to gels (or one of their constituent parts) and we cannot guarantee that a horse will not have a sensitivity reaction to the gel. If your horse experiences a reaction to the gel, we recommend washing the gel from the affected area and discontinuing use.

Q: Do I need to consult my vet before using it?

A: Microcurrent Therapy is a safe, non-invasive and drug-free treatment. However, we always recommend that you consult your vet before using an ArcEquine if your horse has any medical concerns, has any serious health conditions, or is receiving care from any healthcare professionals. We also recommend that you carefully read the supplied user manual which provides information relating to warnings, precautions, and contraindications.

Q: Is an ArcEquine similar to a TENS machine?

A: The ArcEquine functions very differently to a TENS Machine. A TENS machine aims to reduce the symptoms of pain by using a stronger electrical current as a stimulator to provide temporary pain relief. Microcurrent technology uses a much smaller microcurrent that aims to help the body address the underlying cause of the pain.

Q: Are there any contraindications for the ArcEquine and Microcurrent Therapy?

A: Contraindications include:

  • Implanted defibrillators or any other implanted electrical device.
  • Suspected or diagnosed epilepsy.
  • Suspected or diagnosed cancer of any type.
  • Suspected or diagnosed heart disease or heart conditions of any type.
  • The horse is pregnant

Q: Can I use an ArcEquine if my horse is pregnant?

A: There is currently no clinical evidence to support the safety of using Microcurrent Therapy during pregnancy. Therefore, we do not recommend it.

Q: Can I use an ArcEquine if my horse has Epilepsy?

A: There is currently no clinical evidence to support the safety of using Microcurrent Therapy with epilepsy.  Therefore, we do not recommend it.

Q: Can an ArcEquine be used on horses with heart conditions or heart disease?

A: There is currently no clinical evidence to support the safety of using Microcurrent Therapy with heart disease or heart conditions. Therefore, we do not recommend it.

Q: Can an ArcEquine be used by horses with implanted electrical devices?

A: There is currently no clinical evidence to support the safety of using Microcurrent Therapy with implanted defibrillators or any other implanted electrical device. As it is currently unknown whether either device could cause any electrical interference, we do not recommend it.

Q: Is an ArcEquine suitable for horses with cancer?

A: The use and safety of Microcurrent Therapy with cancer has not yet been clinically established. Whilst the Microcurrent Therapy may provide benefits relating to pain management and the functionality of healthy cells, the possible effects of the Microcurrent Therapy on the cancer cells are currently unknown. Therefore, we do not recommend the use of Microcurrent Therapy for those with suspected or diagnosed cancer of any type.

Q: What happens if I notice an increase in symptoms?

A: An increase in symptoms within the first few days or weeks is uncommon, but these occasions tend to be short lived and are normally a precursor to improvement. In the unlikely event of any adverse reaction we always recommend that you discontinue use and contact admin@arcmicrotech.com

Q: Does Microcurrent Therapy provide a cure?

A: Microcurrent Therapy does not provide a cure. Many conditions such as arthritis are degenerative and incurable, but Microcurrent Therapy can be used as a safe and effective tool to help the body reduce the associated symptoms through pain management.


 

Using the ArcEquine

Q: Does the ArcEquine have to be attached to the affected part of the body?

A: Whilst there is a localised benefit to wearing the device on the affected limb, microcurrent technology works systemically so there is no requirement for specific placement of the device. We do not recommend the device to be touching, or worn over, the affected area as it is not necessary.

Q: Where on the horse’s leg should the leg strap be placed?

A: The strap should ideally be placed on the outside of lower leg and around the cannon bone as it is the most practical placement to establish a good connection. We also recommend that the strap is alternated between healthy legs each day and is not worn over the affected area, or close to any area of inflammation.

Q: Does the delivery unit need to be removed at the end of each session?

A: The ArcEquine should be removed at the end of each 3-hour session or as soon as possible thereafter. Anything attached to the legs for long periods of time could irritate the skin and would increase the likelihood of unsupervised damage to the device.

Q: Can I use it overnight?

A: Do not leave an ArcEquine on the horse overnight as the horse is more likely to damage the device within the stable (please note that accidental damage is not covered under the warranty). Some horses after prolonged use may also develop a rub-type condition and even some loss or discolouration of hair, especially if the strap is too tight.

Q: Can the ArcEquine be worn when the horse is turned out in the field?

A: Provided that it is kept clean and dry, and the delivery unit is kept fully protected under a boot or bandage, it can be worn in the field. Some users have found it helpful to use Vet Wrap to protect their device. Please note that accidental damage or water damage is not covered under warranty, and the use of the ArcEquine in the field would be at the responsibility of the device owner.

Q: How often should I use the device?

A: Each programme lasts for 3 hours and the unit will automatically turn itself off at the end of each treatment. We recommend that you follow the initial 6-week protocol, completing only one 3-hour programme daily.

Q: Can the ArcEquine be used more than once a day?

A: You should only use an ArcEquine for one 3-hour treatment daily and only then under the following conditions:

  • Do not over tighten the elasticated straps. The carbon rubber pads are sensitive and only require a light pressure to maintain a good connectivity.
  • When the carbon rubber pads are used, ensure that the contact surface is clean and dry after every use.
  • When using the conductive gel, ensure the area of the skin where the gel has been applied is gently washed and dried after every use.
  • Do not use for more than 3 hours in any single session and remove after use.
  • Do not leave on overnight.
  • Ensure that the strap does not cover or restrict any injury.
  • For each treatment rotate the position on the legs that the device is used on.

Q: Do I have to use the conductive gel?

A: It is important to apply the ArcEquine Gel to the carbon rubber pads with every use. The gel becomes the conduit between the electrode (carbon rubber pad) and the skin that is required to establish good connectivity through the hair. The conductive gel complies with all equine and veterinary regulations and is hypoallergenic. Do not use any other gel in conjunction with the ArcEquine. Even some medical grade conductive gels can contain propylene glycol, which can react with the skin.

Q: Is it OK to use the ArcEquine when my horse has wet hair?

A: Do not use an ArcEquine with wet hair as any current will take the path of least resistance. In this instance, the line of least resistance will be up the outside of the leg, and there will be no connectivity or microcurrent penetration into the skin. We recommend that the hair is dry, and free from excess dirt or grease.

Q: Can Microcurrent Therapy be used in conjunction with other therapies?

A: The ArcEquine can be safely used in conjunction with many other therapies, however we would not advise using magnetic therapies during the same 3-hour period as it could interfere with the delicate electronics within the ArcEquine unit. Always consult a vet.

Q: Can a magnetic rug be used at the same time as the ArcEquine?

A: Microcurrent therapy can be used in conjunction with many other treatments but we do not recommend using the ArcEquine and a magnetic rug at the same time, as the magnetic components may interfere with the electronics inside the ArcEquine device.

Q: Can I use ArcEquine on a pregnant mare?

A: There is currently no evidence to support the safety of using microcurrent technology with pregnant mares. Using an ArcEquine on a pregnant mare would the responsibility of the owner of the horse. For extra safety, we do not recommend it.

Q: Can I use the ArcEquine on my dog?

A: Yes, but you would need to purchase the Arc4Pet harness to attach the device to your dog.

Q: Can I use the ArcEquine on myself?

A: We cannot recommend that the ArcEquine is used on humans as it is not certified for human use.


 

Technical Advice

Q: What programmes should I use?

A: The ArcEquine has 4 programmes which aim to help the body support the cellular processes involved in the natural stages of pain reduction and tissue repair. The programmes deliver a specific sequence of frequencies which correspond with the stages of pain reduction and tissue repair in the order that they would naturally occur.

Programme 1 – For One Week (Pain Management 75% – Tissue Repair 25%)

Following an injury, Programme 1 aims to support the initial stages of healing by helping the body to reduce pain and inflammation. This is also an important stage for addressing the pain symptoms of both newly presented and long-term conditions.

Programme 2 – For Two Weeks (Pain Management 50% – Tissue Repair 50%)

Programme 2 supports both pain management and tissue repair equally.

Programme 3 – For Three Weeks (Pain Management 25% – Tissue Repair 75%)

Programme 3 primarily supports tissue repair in line with the natural healing process.

Programme 4 – Maintenance Programme (Pain Management 0% – Tissue Repair 100%)

Programme 4 can be used as a maintenance option. It is a tissue repair programme which aims to maintain optimal health of the body and tissues. We recommend using an ArcEquine at least 2 days per month in order to help maintain any acquired benefits.

Q: I am finding it difficult to establish a connection, what can I do?

A: Please allow a few seconds for a connection to be made, as it is not always instant. There are many factors that can contribute towards an intermittent connection.

  • Please check that there is enough gel on the pads – if the conductive gel cannot penetrate through the hair to the skin, it won’t be able to establish a connection.
  • If your horse has particularly thick hair, you may need to clip their leg before using an ArcEquine.
  • Make sure your unit is charged.
  • Try different positions on the leg, but please ensure that you do not over tighten the leg strap.
  • Make sure that the lead from the leg strap is fully inserted into the bottom of the delivery unit.

Q: How long does the ArcEquine take to charge?

A: The ArcEquine should be charged fully before first use. It will take around 4 hours for your delivery unit to fully charge, and the lights will change from flashing red to flashing green to indicate that the charging is complete. When the delivery unit is fully charged it should be able to deliver up to ten 3-hour treatment sessions before it needs to be recharged.


 

Product Care and Maintenance

Q: Can I wash the leg strap?

A: The leg strap contains electrical components and must not be submerged in water. To keep the strap clean and hygienic we advise gently wiping both sides with a clean, damp cloth.

Q: My horse’s leg strap gets dirty, what can I do?

A: You can purchase a pack of Leg Strap liners. They are antibacterial, fully machine washable and tend to last up to 3 months. They come in a pack of 3 which is ideal as you can have one on the horse, one in the wash and one ready to go. Do not wash or submerge the leg strap in water as it contains an electrical component.

Q: How do I maintain the carbon rubber pads?

A: Between each use of the ArcEquine, please make sure that you keep the carbon rubber pads clean and dry. The pads can be cleaned on the contact surface only by using a soft cloth and soapy water, before wiping clean with water. Make sure the carbon rubber pads are completely dry before re-attaching to the leg strap.


 

Customer Care

Q: If I purchase a device from my friend does the warranty still apply?

A: The warranty is transferable only if you are able to provide us with the original purchase information from the seller you have bought the device from e.g. proof of purchase, invoice or receipt. Without being able to trace the original purchase details we would be unable to establish whether the warranty still applies. The 2-year warranty period will run from the date of the initial purchase made by the original purchaser.

Q: How long will it take for my ArcEquine or consumables to arrive?

A: Once we receive your order, the order information is then passed to our US distributor, English Riding Supply, who will ship your order to you directly in the US. Goods will be sent by the Distributor to you via signed for, tracked mail. Any additional consumables or consumables ordered at a later date will be sent via the Distributor by standard post. Orders typically ship within 3 business days via UPS.

Q: Do the deliveries need to be signed for?

A: Yes, all full kits are sent via Recorded Delivery and require a signature unless the delivery options are updated with the courier directly.

Q: Do you offer any payment plans?

A: Unfortunately, we do not offer payment plans for any of our devices.

Q: Do you loan your devices out for individual trials and case studies?

A: Unfortunately, for a number of reasons we are unable to provide devices for loans and trials on an individual basis.


 

Troubleshooting

Right activation button showing red = loss of connectivity.
Please check that:

  • The electrical lead from the leg strap is still attached to the bottom of the delivery unit.
  • The carbon rubber pads have not come loose or fallen off.
  • The carbon rubber pads have a sufficient of conductive gel applied to them.

Left On/Off button showing red = a lack of charge. Your Arc device needs charging.

Arc Device keeps switching off = the right activation button was not pressed.

I have a red LED at the top – am I out of charge? = If you have a red LED showing prior to attaching the leg strap to your horses body it is purely indicating which programme is selected.

The leg strap is too big for my horse = you may need to attach the leg strap to a different part of the body. Please contact the office for further advice.

Audible beep has gone = The Arc Device’s default setting is to have audible sounds. Please refer to your User Manual for information about turning the audible beep on and off.

Alternatively, please do not hesitate to get in touch: Contact Us


 

My Account

If you can’t remember your password for your Arc user account, please click here to reset your password.

For any other problems logging into your account or queries, please email support@arcmicrotech.com or call us on +44 (0)1580 755504.


 

Warranty Registration

All ARC Delivery Units come with a 24 month Warranty as standard. If you’ve bought your device from a 3rd party provider like a retailer or Amazon, we recommend that you complete an electronic device registration.

Complete the linked form below to activate your 24-month ArcEquine Warranty. The whole process shouldn’t take more than four minutes. Please note: to register, you will need the serial number on the back of your device.

Warranty Registration Form