{"id":481,"date":"2025-11-03T14:23:03","date_gmt":"2025-11-03T14:23:03","guid":{"rendered":"https:\/\/staging.arcmicrotech.com\/arcequine\/?page_id=481"},"modified":"2025-12-11T10:55:14","modified_gmt":"2025-12-11T10:55:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/arcmicrotech.com\/arcequine\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-group mpa-25 is-layout-constrained wp-container-core-group-is-layout-621ffe1b wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<h1 class=\"wp-block-heading has-text-align-center\" style=\"margin-bottom:25px\">FAQ&#8217;s<\/h1>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-bottom:25px;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.378), 1.13rem);\">Please have a read through of some of our most frequently asked questions. We hope you find these useful, if you have any questions, please do contact us (<a href=\"mailto:admin@arcmicrotech.com\">admin@arcmicrotech.com<\/a>).<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"banner-video\" style=\"text-align: center\">\n    <video autoplay muted loop preload=\"auto\" width=\"950\">\n      \n      \n    <\/video>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed\"><div class=\"header\"><\/div>\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"General Support\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-7636001887054e6ccb74dbc18293b85e\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">General support<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"d37e6fd1-ad9f-4f2c-b003-114f7d09c2d7\"><h4>What information should I read before using an ArcEquine on my horse?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>All users should carefully read the user manual contained with any complete kit before using the device. If one is not included you should contact us immediately.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"fef36051-bb10-48d5-92d3-a55ea56e9381\"><h4>What can an ArcEquine be used for?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The application of microcurrent therapy aims to support the body\u2019s natural repair process and to help it trigger the production of adenosine triphosphate (ATP). ARC Microtech products should never replace any medical advice and should not be used if cancer is present or you think it may be present just for safety.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"a7637972-da55-4dc6-907f-003d20476895\"><h4>What evidence is there that microcurrent therapy works?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>There are many peer-reviewed research publications supporting the efficacy and safety of microcurrent therapy. There are also many case studies showcasing significant benefits that users have experienced from using microcurrent therapy to treat a broad spectrum of conditions.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"15fae766-7fdb-4e7f-af09-961c1913dd08\"><h4>How quickly will I see results?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Due to the vast number of variables and individual differences, every horse will respond differently to microcurrent therapy. This is why we cannot provide any guarantees or suggest timescales. Users typically experience a notable improvement within the first 6 weeks, with many experiencing improvements within a shorter period of time.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"72b4f273-65a7-47fd-be5f-4dd7ab9243d0\"><h4>How do I know that the ArcEquine is working?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The applied microcurrent supports the processes that are occurring naturally within the cells of the body and are below the levels of sensory perception. Therefore, there should not be any noticeable feeling or sensation when using the device. The green flashing light on the delivery unit will reassure you that the device is working correctly and that a good connection has been established.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"f325da5c-15d1-48ba-9604-8ac687911535\"><h4>Are there any side effects?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Microcurrent therapy may cause a slight dehydrating effect. Please ensure that horses have access to fresh drinking water at all times.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"14c17f5e-514a-4006-b41d-23e32f52dbdb\"><h4>If inflammation is a natural reaction, why does the device aim to reduce inflammation?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The device does not prevent inflammation or interfere in any way with the natural healing process. Instead, the microcurrent therapy aims to promote the body\u2019s natural cellular processes in order to facilitate the healing process.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"6905f9fd-ebb6-440b-83be-cfb9756dc8af\"><h4>Can an ArcEquine be used instead of veterinary treatment?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The ArcEquine should be used in addition to, and&nbsp;<em>never<\/em>&nbsp;as a replacement for existing veterinary policies and practices. Always consult your vet about illnesses.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"3bc22244-3a78-4cf5-8d8e-05507f85cdae\"><h4>Is an ArcEquine and Microcurrent safe?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>In general, the safety of microcurrent therapy has been well reported and is considered to be a safe and non-invasive option.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"ea5ff2cb-d728-4073-9333-75c3deb5c944\"><h4>Skin Sensitivity?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Whilst it is very uncommon, some horses may develop a rub-type condition or a sensitivity reaction as a result of prolonged use. On rare occasions, they may also experience minor hair loss or hair discolouration. To reduce the likelihood of this happening we make the following recommendations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not overtighten the strap. The carbon rubber pads, plus gel, are sensitive so very little pressure is required to maintain good contact.<\/li>\n\n\n\n<li>Remove the carbon rubber pads and clean the surface of the pad to remove any residue from the previous application, washing only the contact surface and drying thoroughly.<\/li>\n\n\n\n<li>Make sure that the device is strapped to a clean, dry leg and that there is no gel residue left from previous use.<\/li>\n\n\n\n<li>Do not use for more than 3 hours in any single session.<\/li>\n\n\n\n<li>Remove the leg strap after every 3 hours of use.<\/li>\n\n\n\n<li>Do not use overnight.<\/li>\n\n\n\n<li>Never strap the device over an open wound or skin irritation.<\/li>\n\n\n\n<li>The ArcEquine is safe to use on injury\u2019s that have not broken the skin, providing the horse is accepting of this.<\/li>\n\n\n\n<li>Always rotate the device between legs for each 3-hour programme.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"037019ce-16fe-487f-8d40-1185cfa67391\"><h4>Conductive Gel Sensitivity?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The gel we supply has been formulated to be water-soluble, hypoallergenic and free from propylene glycol. Some horses can be hypersensitive to gels (or one of their constituent parts) and we cannot guarantee that a horse will not have a sensitivity reaction to the gel. If your horse experiences a reaction to the gel, we recommend washing the gel from the affected area and discontinuing use.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"7d8dd65e-35a7-4541-af50-a8e574998e46\"><h4>Do I need to consult my vet before using it?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Microcurrent therapy is safe, non-invasive and drug-free. However, we always recommend that you consult your vet before using an ArcEquine if your horse has any medical concerns, has any serious health conditions, or is receiving care from any healthcare professionals. We also recommend that you carefully read the supplied user manual which provides information relating to warnings, precautions, and contraindications.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"714e9041-95d4-4460-96c8-928295581cc6\"><h4>Is an ArcEquine similar to a TENS machine?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>They both use electrotherapy, however the ArcEquine functions very differently from a TENS machine. A TENS machine aims to reduce the symptoms of pain by using a stronger electrical current as a stimulator to provide temporary pain relief. Microcurrent therapy uses a much smaller microcurrent that aims to help the body address the underlying cause of the pain.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"02cbaa6f-bb22-403b-9e83-82438ba2dd3a\"><h4>Are there any contraindications for using the ArcEquine?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Contraindications include:<\/p>\n\n\n\n<p>The horse is pregnant<\/p>\n\n\n\n<p>Implanted defibrillators or any other implanted electrical device.<\/p>\n\n\n\n<p>Suspected or diagnosed epilepsy.<\/p>\n\n\n\n<p>Suspected or diagnosed cancer of any type.<\/p>\n\n\n\n<p>Suspected or diagnosed heart disease or heart conditions of any type.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"9b1a7c91-3a8c-4e91-93b7-e9f4a01b7deb\"><h4>What happens if I notice an increase in symptoms?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>An increase in symptoms within the first few days or weeks is uncommon, but these occasions tend to be short-lived and are normally a precursor to improvement. In the unlikely event of any adverse reaction, we always recommend that you discontinue use and contact&nbsp;<a href=\"mailto:admin@arcmicrotech.com\">admin@arcmicrotech.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"44cd2d9c-4627-4096-a1ef-b91eb9ca9dea\"><h4>Does microcurrent therapy provide a cure?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Many conditions such as arthritis are degenerative and incurable, but microcurrent therapy can be used as a safe and effective tool to help the body reduce the associated symptoms through pain management.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Using an ArcEquine\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-e7847c148ced7581adf7d63a3f546357\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Using an ArcEquine<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"0aad9cda-0bce-4a92-94bd-5e31fa28f903\"><h4>Does the ArcEquine have to be attached to the injured part of the body?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Whilst there is a localised benefit to wearing the device on the affected limb, microcurrent therapy works systemically so there is no requirement for specific placement of the device. We do not recommend the device to be touching, or worn over, the affected area as it is not necessary.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"b9bf1b39-41bd-4e84-b86e-d50b78e33313\"><h4>Where on the horse\u2019s leg should the leg strap be placed?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The strap should ideally be placed on the outside of the lower leg and around the cannon bone as it is the most practical placement to establish a good connection. We also recommend that the strap is alternated between healthy legs each day and is not worn over the affected area, or close to any area of inflammation.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"c254a5e1-1649-4232-8c54-2c69abb1b5c0\"><h4>Does the delivery unit need to be removed at the end of each session?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The ArcEquine should be removed at the end of each 3-hour session or as soon as possible thereafter. Anything attached to the legs for long periods of time could irritate the skin and would increase the likelihood of unsupervised damage to the device.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"b0bc7fd1-2b5d-4878-9fce-9438ef44f23b\"><h4>Can I use it overnight?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Do not leave an ArcEquine on the horse overnight as the horse is more likely to damage the device within the stable (please note that accidental damage is not covered under the warranty). Some horses, after prolonged use, may also develop a rub-type condition and even some loss or discolouration of hair, especially if the strap is too tight.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"01545c47-6036-4436-98ea-b6760e8065e5\"><h4>Can the ArcEquine be worn when the horse is turned out in the field?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Provided that it is kept clean and dry, and the delivery unit is kept fully protected under a boot or bandage, it can be worn in the field. Some users have found it helpful to use vet wrap to protect their device. Please note that accidental damage or water damage is not covered under warranty, and the use of the ArcEquine in the field would be the responsibility of the device owner.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"5f736974-4112-40b4-90a3-cbdb11ea2e1c\"><h4>How often should I use the device?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Each programme lasts for 3 hours and the unit will automatically turn itself off at the end of each programme. We recommend that you follow the initial protocol outlined in the user manual.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"06dadcd3-5b55-4fe6-b4c8-abcf48b31e99\"><h4>What happens if I miss a day?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>If days are missed, we suggest that you remain on the same programme and continue for the remaining number of days\/weeks recommended for that programme. To ensure that you achieve the optimum results from your device, we suggest that you follow the recommended 6-week programme protocol and carry out all the daily programmes in succession.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"b8395175-2df7-42d0-a034-1c91d8addc8e\"><h4>Can the ArcEquine be used more than once a day?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Yes, you can run more than one cycle a day if you wish, just ensure you change legs between each use and make sure your horse has access to plenty of drinking water and only then under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not overtighten the elasticated straps. The carbon rubber pads are sensitive and only require light pressure to maintain good connectivity.<\/li>\n\n\n\n<li>When the carbon rubber pads are used, ensure that the contact surface is clean and dry after every use.<\/li>\n\n\n\n<li>When using the conductive gel, ensure the area of the skin where the gel has been applied is gently washed and dried after every use.<\/li>\n\n\n\n<li>Do not use for more than 3 hours in any single session and remove after use.<\/li>\n\n\n\n<li>Do not leave on overnight.<\/li>\n\n\n\n<li>Never strap the device over an open wound or skin irritation.<\/li>\n\n\n\n<li>The ArcEquine is safe to use on injury\u2019s that have not broken the skin, providing the horse is accepting of this.<\/li>\n\n\n\n<li>Always rotate the device between legs for each 3-hour programme.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"cafb4d07-3cfb-41b1-8204-ecec11f26a0d\"><h4>Do I have to use the conductive gel?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>It is important to apply the ArcEquine gel to the carbon rubber pads with every use. The gel becomes the conduit between the electrode (carbon rubber pad) and the skin that is required to establish good connectivity through the hair. The conductive gel complies with all equine and veterinary regulations and is hypoallergenic. Do not use any other gel in conjunction with the ArcEquine. Even some medical-grade conductive gels can contain propylene glycol, which can react with the skin.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"bbac7039-2925-4fc9-86b6-c84ead6b9cfc\"><h4>Is it OK to use the ArcEquine when my horse has wet hair?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Do not use an ArcEquine with wet hair as any current will take the path of least resistance. In this instance, the line of least resistance will be up the outside of the leg, and there will be no connectivity or microcurrent penetration into the skin. We recommend that the hair is dry and free from excess dirt or grease.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"14b560e1-d683-4487-8050-e927a83a37b3\"><h4>Can microcurrent therapy be used in conjunction with other therapies?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The ArcEquine can be safely used in conjunction with many other therapies, however, we would not advise using magnetic therapies during the same 3-hour period as it could interfere with the delicate electronics within the ArcEquine unit. Always consult a vet.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Technical advice\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-34a02aa0010c756fb889418ad6de1b7d\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Technical advice<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"bb6001e4-5bb1-40c2-a1e9-bc2aa4509d33\"><h4>What programmes should I use?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The ArcEquine has four programmes that aim to help the body support the cellular processes involved in the natural stages of pain reduction and tissue repair. The programmes deliver a specific sequence of frequencies that correspond with the stages of pain reduction and tissue repair in the order that they would naturally occur.<\/p>\n\n\n\n<p><strong>Programme 1 \u2013 For One Week or until sound in walk (Pain Management\/Inflammation 100%)<\/strong><\/p>\n\n\n\n<p>Following an injury, Programme 1 aims to support the initial stages of healing by helping the body to reduce pain and inflammation. This is also an important stage for addressing the pain symptoms of both newly presented and long-term conditions.<\/p>\n\n\n\n<p><strong>Programme 2 \u2013 For Two Weeks (Pain Management 50% \u2013 Tissue Repair 50%)<\/strong><\/p>\n\n\n\n<p>Programme 2 supports both pain management and tissue repair equally.<\/p>\n\n\n\n<p><strong>Programme 3 \u2013 For Three Weeks (Pain Management 25% \u2013 Tissue Repair 75%)<\/strong><\/p>\n\n\n\n<p>Programme 3 primarily supports tissue repair in line with the natural healing process.<\/p>\n\n\n\n<p><strong>Programme 4 \u2013 Maintenance Programme (Pain Management 50% \u2013 Tissue Repair 50%)<\/strong><\/p>\n\n\n\n<p>Programme 4 can be used as a maintenance option. It is a programme that aims to maintain optimal health of the body and tissues. We recommend using an ArcEquine at least 2 days per month in order to help maintain any acquired benefits.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"745dcbb4-3a07-4a6a-8faa-94c4dd602e38\"><h4>I am finding it difficult to establish a connection, what can I do?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Please allow a few seconds for a connection to be made, as it is not always instant. There are many factors that can contribute to an intermittent connection.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please check that there is enough gel on the pads \u2013 if the conductive gel cannot penetrate through the hair to the skin, it won\u2019t be able to establish a connection.<\/li>\n\n\n\n<li>If your horse has particularly thick hair, you may need to clip their leg before using an ArcEquine.<\/li>\n\n\n\n<li>Make sure your unit is charged.<\/li>\n\n\n\n<li>Try different positions on the leg, but please ensure that you do not over tighten the leg strap.<\/li>\n\n\n\n<li>Make sure that the lead from the leg strap is fully inserted into the bottom of the delivery unit.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"2107bd7a-840c-4a7f-85a3-312ef622f6e6\"><h4>How long does the ArcEquine take to charge?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p style=\"margin-bottom:1rem\">The ArcEquine should be charged fully before first use. It will take around four&nbsp;hours for your delivery unit to fully charge, and the lights will change from flashing red to flashing green to indicate that the charging is complete. When the delivery unit is fully charged it should be able to deliver up to ten 3-hour programme cycles before it needs to be recharged.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Product care and maintenance\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-cde763fc18055013e117e1b96c8111f7\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Product care and maintenance<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"44c69d6b-0f85-467f-b94f-85f4c7cc2c56\"><h4>Can I wash the leg strap?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The leg strap contains electrical components and must not be submerged in water. To keep the strap clean and hygienic we advise gently wiping both sides with a clean, damp cloth.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"b02338e9-ffd6-4b13-a4e5-999bdc0a27f3\"><h4>My horse\u2019s leg strap gets dirty, what can I do?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p style=\"margin-bottom:0\">You can purchase a pack of leg strap liners. They are antibacterial, fully machine washable and tend to last up to three months. They come in a pack of three which is ideal as you can have one on the horse, one in the wash and one ready to go. Do not wash or submerge the leg strap in water as it contains an electrical component.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"ef57f83c-8e4c-4b6f-aebd-c8d96aac56b4\"><h4>How do I maintain the carbon rubber pads?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-4be901a4 wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p style=\"margin-bottom:0\">Between each use of the ArcEquine, please make sure that you keep the carbon rubber pads clean and dry. The pads can be cleaned on the contact surface only by using a soft cloth and soapy water, before wiping clean with water. Make sure the carbon rubber pads are completely dry before re-attaching to the leg strap.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Customer care\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-ea75bb0a8eb7ef76c7128e380d9befc6\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Customer care<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"aafacaa3-300d-40e3-99db-7c48d69dd6e0\"><h4>If I purchase a device from my friend does the warranty still apply?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>The warranty is transferable only if you are able to provide us with the original purchase information from the seller you have bought the device from e.g. proof of purchase, invoice or receipt. Without being able to trace the original purchase details we would be unable to establish whether the warranty still applies. The 2-year warranty period will run from the date of the initial purchase made by the original purchaser.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"856506b2-d5f3-4b17-8b7f-70fc2e7af8c3\"><h4>How long will it take for my ArcEquine or consumables to arrive?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Orders placed before 12pm Mon-Thurs will aim to be dispatched the same day for next day delivery. Orders placed before 12pm on Friday will aim to be dispatched the same day for delivery on Monday. Orders placed on Friday after 12pm or on Saturday\/Sunday will be dispatched on the following Monday for next day delivery. Please be aware we aim to dispatch all orders within 2 working days, although more often than not it is dispatched within 1 working day. For full delivery information, please click&nbsp;<a href=\"https:\/\/arcmicrotech.com\/arcequine\/delivery\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"9bd4996f-805e-443e-a595-acae5353aaee\"><h4>Do the deliveries need to be signed for?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Yes, all full kits are sent via recorded delivery and require a signature unless the delivery options are updated with the courier directly e.g. asked to leave in a safe place. However, due to the value of the kits, we do not recommend this.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"fe33a404-9140-4f9e-9380-cbcc3c263a83\"><h4>Do you offer any payment plans?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Yes! We offer Interest Free Credit for up to 12 months on all orders over \u00a3125. You can read more about the Interest Free Credit&nbsp;<a href=\"https:\/\/arcmicrotech.com\/arcequine\/finance\/\">here<\/a>. Please note: this is only available to UK customers.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-expander\" data-hide-empty=\"false\"><div role=\"button\" class=\"header\" data-single-open=\"true\" data-id=\"973443de-4da9-42b7-bdc2-3d82929b0b09\"><h4>Do you loan your devices out for individual trials and case studies?<\/h4><div class=\"icon\"><div class=\"line1\"><\/div><div class=\"line2\"><\/div><\/div><\/div><div class=\"content\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>Unfortunately, for a number of reasons we are unable to provide devices for loans and trials on an individual basis. However, ArcEquine devices can be rented through one of our ARC Ambassadors.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Troubleshooting\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-3a412a6ec93eb1a71413613502aa822c\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Troubleshooting<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#f479201a\">\n<div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea;padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p><strong>Right activation button showing red<\/strong>&nbsp;= loss of connectivity.Please check that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The electrical lead from the leg strap is still attached to the bottom of the delivery unit.<\/li>\n\n\n\n<li>The carbon rubber pads have not come loose or fallen off.<\/li>\n\n\n\n<li>The carbon rubber pads have a sufficient amount of conductive gel applied to them.<\/li>\n<\/ul>\n\n\n\n<p><strong>Left On\/Off button showing red<\/strong>&nbsp;= a lack of charge. Your ARC device needs charging.<\/p>\n\n\n\n<p><strong>ARC Device keeps switching off<\/strong>&nbsp;= the right activation button was not pressed.<\/p>\n\n\n\n<p><strong>I have a red LED at the top \u2013 am I out of charge<\/strong>? = If you have a red LED showing prior to attaching the leg strap to your horses\u2019 body it is purely indicating which programme is selected.<\/p>\n\n\n\n<p><strong>The leg strap is too big for my horse<\/strong>&nbsp;= you may need to attach the leg strap to a different part of the body. Please contact the office for further advice.<\/p>\n\n\n\n<p><strong>Audible beep has gone<\/strong>&nbsp;= The ARC device\u2019s default setting is to have audible sounds. Please refer to your user manual for information about turning the audible beep on and off.<\/p>\n\n\n\n<p><strong>Alternatively, please do not hesitate to get in touch:&nbsp;<\/strong><a href=\"https:\/\/arcmicrotech.com\/contact-us\/\"><strong>Contact Us<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"My account\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b2ac0272d91826d02c541697b6344338\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">My account<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>If you can\u2019t remember your password for your ARC user account, please click&nbsp;<a href=\"https:\/\/arcmicrotech.com\/arcequine\/my-account\/lost-password\/\">here<\/a>&nbsp;to reset your password.<\/p>\n\n\n\n<p>For any other problems logging into your account or queries, please email&nbsp;<a href=\"mailto:admin@arcmicrotech.com\">admin@arcmicrotech.com<\/a>&nbsp;or call us on&nbsp;<a href=\"tel:+441580755504\">+44 (0)1580 755504<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-bnd-blocks-bnd-tabbed-section\" data-title=\"Warranty Registration\">\n<div class=\"wp-block-group faqs-expanders is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-bottom:50px\">\n<div class=\"wp-block-group has-theme-colour-3-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-07ccd4b5 wp-block-group-is-layout-constrained\" style=\"padding-right:50px;padding-left:50px\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-7b22e39de1a7049ab23c0f19a0bb5a11\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:10px;padding-bottom:10px;font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.764), 1.5rem);font-style:normal;font-weight:500\">Warranty Registration<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fbfcea\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6c722edb wp-block-group-is-layout-constrained\" style=\"padding-top:50px;padding-right:50px;padding-bottom:50px;padding-left:50px\">\n<p>All ARC delivery units come with a 24-month warranty as standard. If you\u2019ve bought your device from a 3<sup>rd<\/sup>&nbsp;party provider like a retailer or Amazon, we recommend that you complete an electronic device registration.<\/p>\n\n\n\n<p>Complete the linked form below to activate your 24-month Arc4Health warranty. The whole process shouldn\u2019t take more than a few minutes. Please note: to register, you will need the serial number on the back of your device.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.surveymonkey.co.uk\/r\/arc4health_warranty\">Registration Form<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;s Please have a read through of some of our most frequently asked questions. We hope you find these useful, if you have any questions, please do contact us (admin@arcmicrotech.com).<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-481","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/pages\/481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/comments?post=481"}],"version-history":[{"count":10,"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/pages\/481\/revisions"}],"predecessor-version":[{"id":57087,"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/pages\/481\/revisions\/57087"}],"wp:attachment":[{"href":"https:\/\/arcmicrotech.com\/arcequine\/wp-json\/wp\/v2\/media?parent=481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}